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| Frequently Asked Questions |
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- My order was cancelled but my bank still shows that you charged me. Why is this?
- Do you ship outside the United States?
- What payment options do you accept?
- How can I add comments to my order after it has been placed?
- Can I have my order shipped to a different address than my billing address?
- Do you ship to APO/FPO Military addresses?
- How long will it take for my order to arrive?
- Can I check the status of my order online?
- Will I be notified when my order ships?
- How long after I place my order will my credit card be charged?
- Where can I find more information on your Shipping and Returns policy?
- When I place an order or create an account, do you store my credit card information or share any of my personal information?
- I'm not sure what size to order. Do you have a size chart?
- How do I find out the status of my order and/or track my shipment?
- Do you make alterations or create custom costumes?
- Can I place my order by phone or fax?
- Who are your costume and lingerie partners?
- Do you have a question not answered here?
- My order was cancelled but my bank still shows that you charged me. Why is this?
When you place an order with any company, a temporary authorization is placed on your credit card for the amount of the order. This is done to verify that you have the funds available for your order. It is not actually a charge but rather a temporary hold on the amount of your order. If your order is shipped, this is changed to an actual charge. However, if your order does not ship, the hold on your account will remain for a length of time determined by your bank. This can be anywhere from a few days to 30 days depending on the bank. Please contact them for their policy on temporary authorizations.
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- Do you ship outside the United States?
Yes! We are now offering international shipping through a trusted third-party partner, InternationalCheckout.com. To place an international order, including to Canada, shop our site and add the items you would like to order to your shopping cart. When you are ready to check out, select the International Checkout button (example shown below) from your shopping cart and you will be redirected to their order page with your items filled in automatically. You will be billed by them for the cost of merchandise, shipping and handling at which point the items will be forwarded to you. They have multi-lingual support representatives that are available by phone, email and live chat. Please contact them for any questions regarding international ordering.
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- What payment options do you accept?
We accept the following credit cards: Visa, MasterCard, Discover and American Express. Your credit card will be charged only at the time of shipment. If an item you selected is on backorder, your credit card will not be charged until we ship it.
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- How can I add comments to my order after it has been placed?
Log into your account, view your order history and select the order you want to add comments to. At the bottom of the screen there is a comment box. Add your comments, click the Update button and we will be notified about them directly.
NOTE: If you did not set up an account when you placed your order, please email us your questions by replying to your order confirmation email.
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- Can I have my order shipped to a different address than my billing address?
Yes. The first screen you will see when you select the Checkout button is the Shipping screen. Enter your desired shipping address on this screen and select your shipping options. The next screen you will see is the Payment screen. You MUST be sure to put your billing address exactly as it appears on your credit card statement on the Payment screen during checkout. Otherwise your order may be cancelled or delayed if the billing address does not match what your credit card company has on file.
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- Do you ship to APO/FPO Military addresses?
Sorry. At this time we do not offer shipping to APO or FPO addresses.
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- How long will it take for my order to arrive?
That depends on several factors. The first being whether or not the items you ordered are in stock, the second being the shipping method you select, the third being the number of orders ahead of you in the queue, and if there are any other problems with your order (such as an invalid billing address that we are not able to verify with your credit card company).
We generally say you should allow 3 to 5 business days for the processing your order. This is in addition to the time your order is in transit to you with whichever shipping company you choose (these estimates are shown on the Shipping screen during checkout). For example, by requesting Next Day Air you could receive your order anywhere between 1 and 6 days later. Orders placed on Friday evenings and weekends will not be processed until the following Monday.
Please note that UPS does not deliver on weekends, even for Next Day Air shipments.
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- Can I check the status of my order online?
Yes! Log into your account to view your order history.
NOTE: If you did not create an account when you placed your order, you cannot view your order history. However, you will be notified by email whenever the status of your order is updated or if we have any questions for you.
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- Will I be notified when my order ships?
Yes! When your order ships we will email you your tracking number/order shipped notification.
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- How long after I place my order will my credit card be charged?
Your credit card will only be charged for items when they are shipped. If any items you selected are on backorder, your credit card will not be charged until we ship.
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- Where can I find more information on your Shipping and Returns policy?
You can find a copy of our shipping and returns policy by visiting our Shipping Policy and Exchange Policy pages.
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- When I place an order or create an account, do you store my credit card information or share any of my personal information?
NO! We remove your credit card information as soon as your order is cancelled or completed. This is why you have to re-enter your credit card information with each order you place. We also do not share any of your information with anyone. Please refer to our Privacy Notice page for our Privacy policy.
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- I'm not sure what size to order. Do you have a size chart?
Yes! You can go directly to our size charts using the View Size Charts link that is just under the product description for items that have size charts or by clicking HERE. Be sure to find the size chart for the brand of clothing/costume you are looking at since we have several.
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- How do I find out the status of my order and/or track my shipment?
At any time after you have placed an order, you can log into your account by clicking My Account towards the top of our site. Once you are logged in, select Order History to view a summary of your current and past orders. To see more detail, including status changes, order comments and shipment tracking numbers, click on a specific order. If your order has shipped, there will be a tracking number which you can click on. This will bring up a new browser window that shows the status of your shipment with either the US Postal Service or UPS (whichever shipping method you had chosen for your order).
NOTE: If you did not create an account when you placed your order, you cannot view any order history. When we ship your order you will receive an email with the tracking number which you can use to track your shipment on the web.
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- Do you make alterations or create custom costumes?
No. We are not a manufacturer, we are a reseller. We are unable to make or alter items we have in stock either for size or color.
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- Can I place my order by phone or fax?
No. All orders must be placed on our website using a valid credit card.
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- Who are your costume and lingerie partners?
We offer an extensive collection from Leg Avenue, Rubies Costumes, Disguise, Forplay and many, many others!
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- Do you have a question not answered here?
Send us an email using our Contact Us page.
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